Duty of Candour: Telling People When Care Goes Wrong
Included with TrainMeUK — no separate course purchase required.
Explain the general and specific duties of candour under Regulation 20 and decide whether an incident is a notifiable safety incident.
- Assign to
- Registered managers and senior staff in CQC-registered services
- Duration
- 30 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Explain the general and specific duties of candour under Regulation 20.
- Decide whether an incident is a notifiable safety incident.
- Tell people face to face, apologise and give a true account.
- Follow up in writing and keep clear records.
The course
- 01What the duty is
- 02Is it notifiable?
- 03The conversation
- 04In writing
The decision they practise
In the main activity, “Fix Rachel’s follow-up letter”, learners fix a realistic form and see the effect of each choice. In “Carmen at 10:00”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Two ways the morning could go” and “What happened next at Ashgrove”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
Ready to make Duty of Candour easier?
Give your team access to practical, interactive training, with automated assignments, reminders and completion records managed in one place.