Active Listening
Included with TrainMeUK — no separate course purchase required.
Listen to understand rather than to reply, notice what’s behind the words, ask better questions, check you’ve understood, and resist jumping to fix.
- Assign to
- Everyone at work
- Duration
- 25 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Spot the habits that stop you listening.
- Listen for facts, feelings and what’s needed.
- Use open questions to find the real issue.
- Summarise to confirm you’ve understood before you act.
The course
- 01Why listening goes wrong
- 02Listening to understand
- 03Questions that open up
- 04Checking you’ve got it
The decision they practise
In “Louise at 08:52”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Hearing the need” and “Two Tuesday mornings”.
How you know they finished
The 11-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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TrainMeUK course library
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