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Personal Development

Clear Writing at Work

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Put the reader first, lead with what matters, use plain words and short sentences, structure for skimming, and test before you send.

Explore the LMS
Clear Writing at Work
Assign to
Everyone who writes at work
Duration
25 minutes
Evidence
10-question quiz
Your version
Editable

What they will be able to do

  • Write for the reader’s question, not your process.
  • Put what matters most first.
  • Use plain words, short sentences and the active voice.
  • Structure for skimming, and test before you send.

The course

  1. 01Start with the reader
  2. 02Lead with what matters
  3. 03Plain words, short sentences
  4. 04Structure and testing

The decision they practise

In the main activity, “Rewrite Caitlin’s notice”, learners rewrite a realistic document line by line and see the effect of each choice. Short animations show “Hard work to plain” and “Two notices”.

How you know they finished

The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.

Roll it out with

  • Office and hybrid workers
  • Personal effectiveness

Relevant legislation and guidance

The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.

  • Equality Act 2010

How this course is built

  • Interactive activity

    Learners practise the decision in the course, including what to say when someone pushes back.

  • Edit it in the builder

    On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.

  • A record they finished

    The 10-question quiz closes the course, so you can show who completed it.

Related courses

  • Personal DevelopmentEmail that Gets Read25 minutes
  • Personal DevelopmentEffective Communication Skills25 minutes
  • Personal DevelopmentActive Listening25 minutes

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