Effective Communication Skills
Included with TrainMeUK — no separate course purchase required.
Explain how messages get lost between sender and receiver, adapt what you say to the person and the moment and make tone and body language match your words.
- Assign to
- Everyone at work
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Explain how messages get lost between sender and receiver.
- Adapt what you say to the person and the moment.
- Make tone and body language match your words.
- Check understanding, especially when it matters.
The course
- 01How messages get lost
- 02Adapting to your audience
- 03Tone and body language
- 04Checking understanding
The decision they practise
In “Carol comes back”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Where Faisal’s message got lost” and “Two Tuesdays”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
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