Telephone Skills at Work
Included with TrainMeUK — no separate course purchase required.
Answer well, take messages someone can act on, make calls with a clear purpose, leave useful voicemails, check who you’re talking to, and follow up.
- Assign to
- Everyone who uses the phone at work
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Answer calls clearly and helpfully.
- Take messages someone else can act on.
- Make calls and voicemails with a clear purpose.
- Check who’s calling and follow up what you promised.
The course
- 01Answering well
- 02Taking messages
- 03Making calls
- 04Checking and following up
The decision they practise
In the main activity, “Fix Mohammed’s message”, learners fix a realistic form and see the effect of each choice. Short animations show “Voicemails that work” and “Two messages”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- UK GDPR and the Data Protection Act 2018
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
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