Email that Gets Read
Included with TrainMeUK — no separate course purchase required.
Write subject lines that say what’s needed, put the ask first, send to the right people, keep it short and skimmable, and know when not to email at all.
- Assign to
- Everyone who emails at work
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Decide who needs it and whether email is right.
- Put the ask and deadline in the subject and first line.
- Keep it short, one topic, easy to skim.
- Know when to call, message or meet instead.
The course
- 01Before you send
- 02Subject and first lines
- 03Short and skimmable
- 04When not to email
The decision they practise
In the main activity, “Find the four problems”, learners spot the red flags in a realistic document and see the effect of each choice. Short animations show “Subject lines, rewritten”; and “Two Mondays”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- UK GDPR and the Data Protection Act 2018
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
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