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HomeCoursesCash Handling and Counterfeit Notes: Count, Check, Report

Customer Service

Cash Handling and Counterfeit Notes: Count, Check, Report

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Run a till accurately, cash up the same way every time, check banknotes using several security features, and know exactly what to do with a suspect note.

Explore the LMS
Cash Handling and Counterfeit Notes: Count, Check, Report
Assign to
Till and cash-handling staff
Duration
25 minutes
Evidence
10-question quiz
Your version
Editable

What they will be able to do

  • Handle cash accurately during busy periods.
  • Follow the same cash-up steps every time, and record differences honestly.
  • Check banknotes using several security features, not one test.
  • Know what to do with a suspect note, safely.

The course

  1. 01Running the till
  2. 02Checking notes
  3. 03A suspect note

The decision they practise

In the main activity, “Check Nia’s note”, learners fix a realistic scene and see the effect of each choice. Short animations show “The lunch rush” and “Check several”.

How you know they finished

The 10-question quiz mixes multiple choice and matching questions and returns to the opening story.

Roll it out with

  • Retail and customer-facing

Relevant legislation and guidance

The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.

  • Money Laundering Regulations 2017 (as amended)
  • Proceeds of Crime Act 2002

How this course is built

  • Interactive activity

    Learners practise the decision in the course, including what to say when someone pushes back.

  • Edit it in the builder

    On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.

  • A record they finished

    The 10-question quiz closes the course, so you can show who completed it.

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