Handling Information in Care
Included with TrainMeUK — no separate course purchase required.
Explain why personal information must be handled carefully; apply data protection and the Caldicott principles; and write accurate, factual, timely records.
- Assign to
- All staff
- Duration
- 20 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Explain why personal information must be handled carefully.
- Apply data protection and the Caldicott principles.
- Write accurate, factual, timely records.
- Keep information secure and share it only appropriately.
The course
- 01Why it matters
- 02The rules
- 03Good records
- 04Keeping it secure
The decision they practise
In “The phone call”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “How one phone call could harm Maureen” and “Two Sundays on the unit”.
How you know they finished
The 10-question quiz mixes multiple choice and matching questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- UK GDPR and the Data Protection Act 2018
- Data (Use and Access) Act 2025
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
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