Communication in Care
Included with TrainMeUK — no separate course purchase required.
Explain why good communication matters in care; spot and remove barriers to communication; and use aids, technology and interpreters appropriately.
- Assign to
- All staff
- Duration
- 25 minutes
- Evidence
- 13-question quiz
- Your version
- Editable
What they will be able to do
- Explain why good communication matters in care.
- Spot and remove barriers to communication.
- Use aids, technology and interpreters appropriately.
- Record and share communication needs.
The course
- 01Why it matters
- 02Barriers
- 03Aids, technology and interpreters
- 04Recording needs
The decision they practise
In the main activity, “Fix Doreen’s communication profile”, learners fix a realistic form and see the effect of each choice. Short animations show “How a flat battery became ‘confusion’” and “Two Monday mornings”.
How you know they finished
The 13-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Equality Act 2010
- UK GDPR and the Data Protection Act 2018
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 13-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
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