Customer Allergy Conversations: Ask, Check, Tell the Truth
Included with TrainMeUK — no separate course purchase required.
Ask every customer about allergies and point to written information; and check with written information and the kitchen, never memory.
- Assign to
- Front-of-house, takeaway and phone order staff
- Duration
- 25 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Ask every customer about allergies and point to written information.
- Check with written information and the kitchen, never memory.
- Explain cross-contact honestly, without fuss.
- Pass the message clearly and deliver it safely, in person, by phone or online.
The course
- 01Ask every table
- 02Checking properly
- 03Try it
- 04Phone and online orders
The decision they practise
In “Table 9”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Two ways to ask” and “Where the message gets lost”.
How you know they finished
The 11-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Food Information Regulations 2014 (allergens)
- Food Safety Act 1990
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
Ready to make Customer Allergy Conversations easier?
Give your team access to practical, interactive training, with automated assignments, reminders and completion records managed in one place.