Disability Confidence: See the Person, Fix the Barrier
Included with TrainMeUK — no separate course purchase required.
Understand the social model of disability, avoid assumptions about hidden conditions, and remove everyday barriers.
- Assign to
- Everyone
- Duration
- 25 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Explain the social model of disability.
- Remember that many conditions are invisible.
- Spot and remove barriers before they cause problems.
- Give disabled customers the same good service.
The course
- 01What disability means
- 02Hidden conditions
- 03Removing barriers
- 04Customers and the public
The decision they practise
In the main activity, “Fix the away-day venue”, learners fix a realistic scene and see the effect of each choice. In “Ade and Hannah”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Same person, fewer barriers”; and “Ask before, or fix it on the day?”.
How you know they finished
The 11-question quiz mixes multiple choice and matching questions and returns to the opening story.
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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