Professional Boundaries: Friendly, Not Friends
Included with TrainMeUK — no separate course purchase required.
Keep relationships with clients, customers and colleagues warm but professional, and spot when a line is being crossed.
- Assign to
- All staff
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Explain why boundaries protect you and the people you work with.
- Recognise the early signs a boundary is slipping.
- Keep phones and social media on the right side of the line.
- Hold a boundary kindly, and know when to tell your manager.
The course
- 01Why boundaries matter
- 02Warning signs
- 03Online and out of hours
- 04Holding the line
The decision they practise
In “Ellie and Josh”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “How a boundary slips”; and “Holding the line, kindly”.
How you know they finished
The 10-question quiz mixes multiple choice and matching questions and returns to the opening story.
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
- Education Act 2002
- Care Act 2014
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
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