Digital Etiquette: Messages That Land Well
Included with TrainMeUK — no separate course purchase required.
Write messages, run calls and use group chats in ways that are clear, kind and professional.
- Assign to
- All staff
- Duration
- 25 minutes
- Evidence
- 13-question quiz
- Your version
- Editable
What they will be able to do
- Send messages that are clear and land the way you mean them.
- Use group chats and channels respectfully.
- Write emails that get the right result, even when you’re cross.
- Run and join calls everyone can take part in.
The course
- 01Messages
- 02Group chats
- 03Email
- 04Calls
The decision they practise
In “The team chat”, a chat, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Rewriting the 21:47 message” and “How one reply runs away in a group chat”.
How you know they finished
The 13-question quiz mixes multiple choice and matching questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
- UK GDPR and the Data Protection Act 2018
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 13-question quiz closes the course, so you can show who completed it.
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