Retail Security and Shoplifting: Safe, Not Sorry
Included with TrainMeUK — no separate course purchase required.
Deter theft with good service and a well-set-up shop, respond to suspected shoplifting without putting yourself at risk, and record and report every incident.
- Assign to
- Shop and retail staff
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Put your own and others’ safety before stock.
- Use good service and a well-set-up shop to deter theft.
- Respond to suspected theft without detaining, chasing or confronting.
- Record and report every incident accurately.
The course
- 01Safety first
- 02Setting up the shop
- 03Responding to theft
The decision they practise
In the main activity, “Fix the shop floor”, learners fix a realistic scene and see the effect of each choice. In “Beatriz and the bag”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Where incidents turn dangerous” and “Service that deters”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Health and Safety at Work etc. Act 1974
- Management of Health and Safety at Work Regulations 1999
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
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