Violence and Aggression at Work: Stay Safe, Calm Things Down
Included with TrainMeUK — no separate course purchase required.
Spot warning signs, calm situations down, keep yourself safe, and report every incident.
- Assign to
- Staff who deal with the public and their managers
- Duration
- 30 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Recognise what counts as work-related violence, including verbal abuse.
- Spot warning signs that a situation is escalating.
- Calm situations down while keeping yourself safe.
- Report every incident and get support.
The course
- 01What counts
- 02Calming things down
- 03After an incident
The decision they practise
In the main activity, “Fix the reception”, learners fix a realistic scene and see the effect of each choice. In “I’ve been waiting forty minutes”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “How a situation escalates” and “Reported or not”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Health and Safety at Work etc. Act 1974
- Management of Health and Safety at Work Regulations 1999
- RIDDOR 2013
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
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