Accessibility for Customers: Think Ahead
Included with TrainMeUK — no separate course purchase required.
Explain the duty to make reasonable adjustments for disabled customers; and find physical, policy and communication barriers before customers meet them.
- Assign to
- Shop, front-desk and service staff
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Explain the duty to make reasonable adjustments for disabled customers.
- Find physical, policy and communication barriers before customers meet them.
- Handle assistance dogs correctly.
- Offer help in a way that respects the customer.
The course
- 01The duty
- 02Finding the barriers
- 03Helping well
The decision they practise
In the main activity, “Fix Hamza’s shop”, learners fix a realistic scene and see the effect of each choice. Short animations show “One barrier, one lost customer”; and “Assume less, ask more”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
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