Assertiveness
Included with TrainMeUK — no separate course purchase required.
Say what you need clearly and respectfully, say no without guilt, disagree without a fight, and stay calm when pushed.
- Assign to
- Everyone at work
- Duration
- 25 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Tell passive, aggressive and assertive responses apart.
- State what you need clearly and respectfully.
- Say no, with an alternative where you can.
- Stay calm and consistent when someone pushes back.
The course
- 01What assertiveness is
- 02Saying what you need
- 03Saying no
- 04Staying calm when pushed
The decision they practise
In “Friday, 16:30”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Passive, aggressive, assertive”; and “Two Fridays”.
How you know they finished
The 11-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
- Worker Protection (Amendment of Equality Act 2010) Act 2023
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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