Conflict Resolution at Work
Included with TrainMeUK — no separate course purchase required.
Recognise conflict early, before it escalates; separate the problem from the person; and have a calm, private conversation and listen.
- Assign to
- Everyone
- Duration
- 25 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Recognise conflict early, before it escalates.
- Separate the problem from the person.
- Have a calm, private conversation and listen.
- Agree a fix, and know when to get help.
The course
- 01Recognising conflict
- 02The problem, not the person
- 03The conversation
- 04Getting help
The decision they practise
In “After closing”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “How conflict escalates” and “Two months”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
- Employment Rights Act 1996 (as amended)
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
Ready to make Conflict Resolution at Work easier?
Give your team access to practical, interactive training, with automated assignments, reminders and completion records managed in one place.