Managing Difficult Conversations
Included with TrainMeUK — no separate course purchase required.
Recognise the cost of avoiding hard conversations, prepare what to say and how and open clearly and kindly.
- Assign to
- Managers
- Duration
- 20 minutes
- Evidence
- 12-question quiz
- Your version
- Editable
What they will be able to do
- Recognise the cost of avoiding hard conversations.
- Prepare what to say and how.
- Open clearly and kindly.
- Manage emotions and agree a way forward.
The course
- 01Why we avoid them
- 02Preparing
- 03The conversation
- 04When emotions rise
The decision they practise
In “Emma and Ed”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Five weeks of waiting” and “Two ways Friday could go”.
How you know they finished
The 12-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Employment Rights Act 1996 (as amended)
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 12-question quiz closes the course, so you can show who completed it.
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