Managing Conflict in Teams
Included with TrainMeUK — no separate course purchase required.
Distinguish healthy debate from damaging conflict, act early before it spreads and facilitate a conversation focused on the problem.
- Assign to
- Managers
- Duration
- 20 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Distinguish healthy debate from damaging conflict.
- Act early before it spreads.
- Facilitate a conversation focused on the problem.
- Know when to use mediation or formal routes.
The course
- 01Healthy and unhealthy conflict
- 02Act early
- 03The resolution conversation
- 04Further routes
The decision they practise
In “Raj and Philippa”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Three weeks in the finance team” and “Two months in the finance team”.
How you know they finished
The 11-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Employment Rights Act 1996 (as amended)
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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