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Data protection for managers

Data Protection for Managers: Your Team, Your Data

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Recognise the team data you hold, write fair and factual notes, handle requests and complaints the right way, and set the standard for your team.

Explore the LMS
A manager looking at a team list that shows each person’s training status and notes.
A manager looking at a team list that shows each person’s training status and notes.
Assign to
Line managers
Duration
35 minutes
Evidence
10-question quiz
Your version
Editable

What they will be able to do

  • Recognise the team data you hold, especially special category data.
  • Keep notes factual, necessary and in the right place.
  • Pass on requests, complaints and possible breaches the same day.
  • Make fair calls on monitoring, sharing and keeping data.

The course

  1. 01What you hold
  2. 02Writing it fairly
  3. 03Requests and complaints
  4. 04Setting the standard

The decision they practise

In the main activity, “Rewrite column G”, learners rewrite a realistic document line by line and see the effect of each choice. In “Marcus asks”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “Column G meets a subject access request”; and “Joe’s complaint, day by day”.

How you know they finished

The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.

Roll it out with

  • Line manager essentials

Relevant legislation and guidance

The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.

  • UK GDPR and the Data Protection Act 2018
  • Data (Use and Access) Act 2025
  • Equality Act 2010

How this course is built

  • Interactive activity

    Learners practise the decision in the course, including what to say when someone pushes back.

  • Edit it in the builder

    On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.

  • A record they finished

    The 10-question quiz closes the course, so you can show who completed it.

Related courses

  • Data protection & GDPRUK GDPR at Work: Handle It Like It’s Yours30 minutes
  • Information handlingHandle With Care: Email, Files and Paper30 minutes
  • Data breach responseData Breach Response: The First Hour35 minutes

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