Giving Feedback: Specific, Timely, Kind
Included with TrainMeUK — no separate course purchase required.
Describe behaviour and impact, not personality; give positive feedback that is specific; and give corrective feedback privately and promptly.
- Assign to
- Managers
- Duration
- 20 minutes
- Evidence
- 10-question quiz
- Your version
- Editable
What they will be able to do
- Describe behaviour and impact, not personality.
- Give positive feedback that is specific.
- Give corrective feedback privately and promptly.
- Ask for their view and agree a next step.
The course
- 01Why feedback matters
- 02The structure
- 03Positive feedback
- 04Corrective feedback
The decision they practise
In the main activity, “Rewrite Jamie’s feedback to Tyler”, learners rewrite a realistic document line by line and see the effect of each choice. Short animations show “How a hint went nowhere” and “Two Thursdays”.
How you know they finished
The 10-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 10-question quiz closes the course, so you can show who completed it.
Related courses
TrainMeUK course library
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