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Leadership and Management

One-to-Ones that Work

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Protect regular one-to-ones, structure them around the team member’s agenda and ask open questions and listen.

Explore the LMS
One-to-Ones that Work
Assign to
Managers
Duration
23 minutes
Evidence
11-question quiz
Your version
Editable

What they will be able to do

  • Protect regular one-to-ones.
  • Structure them around the team member’s agenda.
  • Ask open questions and listen.
  • Agree and follow up actions.

The course

  1. 01Why they matter
  2. 02Structure
  3. 03Good questions
  4. 04Follow-through

The decision they practise

In the main activity, “Write up Aiden’s one-to-one”, learners rewrite a realistic document line by line and see the effect of each choice. In “Kate and Aiden, take two”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “How Aiden’s month went” and “Two months with Aiden”.

How you know they finished

The 11-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.

Roll it out with

  • Line manager essentials

Relevant legislation and guidance

The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.

  • Equality Act 2010
  • Management of Health and Safety at Work Regulations 1999

How this course is built

  • Interactive activity

    Learners practise the decision in the course, including what to say when someone pushes back.

  • Edit it in the builder

    On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.

  • A record they finished

    The 11-question quiz closes the course, so you can show who completed it.

Related courses

  • Leadership and ManagementGiving Feedback: Specific, Timely, Kind20 minutes
  • Leadership and ManagementDelegation: Let Go, Stay Connected20 minutes
  • Leadership and ManagementYour First 90 Days as a Manager: From Doing to Leading30 minutes

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