Guest Safety & Front of House
Included with TrainMeUK — no separate course purchase required.
Keep escape routes clear, look after vulnerable guests, handle incidents and lost children, prepare for emergencies, and what Martyn’s Law will mean.
- Assign to
- Hotel, venue and hospitality front-of-house staff
- Duration
- 25 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Keep escape routes and fire doors working.
- Notice and look after vulnerable guests.
- Respond to incidents, lost children and emergencies.
- Explain what Martyn’s Law will mean for your venue.
The course
- 01Escape routes and fire
- 02Vulnerable guests
- 03Incidents and emergencies
- 04Preparing for Martyn’s Law
The decision they practise
In the main activity, “Find the five gaps”, learners spot the red flags in a realistic document and see the effect of each choice. Short animations show “How one chair spreads risk” and “Two wedding nights”.
How you know they finished
The 11-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Health and Safety at Work etc. Act 1974
- Regulatory Reform (Fire Safety) Order 2005
- Licensing Act 2003
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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