Licensing and Responsible Alcohol Service: The Round You Don’t Pour
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Explain the four licensing objectives and who is responsible for what and check age correctly and spot proxy sales.
- Assign to
- Bar and front-of-house staff in England and Wales
- Duration
- 30 minutes
- Evidence
- 13-question quiz
- Your version
- Editable
What they will be able to do
- Explain the four licensing objectives and who is responsible for what.
- Check age correctly and spot proxy sales.
- Refuse service to someone who is drunk, calmly and lawfully.
- Keep customers safe and record what you did.
The course
- 01The licence
- 02Checking age
- 03Refusing drunk customers
- 04Keeping people safe
The decision they practise
In “Gav and Paddy”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “How a proxy sale happens” and “Two ways to refuse”.
How you know they finished
The 13-question quiz mixes multiple choice, matching and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Licensing Act 2003
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 13-question quiz closes the course, so you can show who completed it.
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