Handling Harassment Complaints: A Manager’s Guide
Included with TrainMeUK — no separate course purchase required.
Respond well when someone tells you they’re being harassed or bullied, and follow a fair process.
- Assign to
- Managers
- Duration
- 30 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Respond to a disclosure in a way that builds trust.
- Explain the employer’s legal duties and your part in them.
- Follow a fair process in line with your policy and the Acas Code.
- Prevent victimisation and check things have improved.
The course
- 01The first conversation
- 02Your duties
- 03A fair process
- 04After
The decision they practise
In the main activity, “Rewrite Kemi’s outcome letter”, learners rewrite a realistic document line by line and see the effect of each choice. In “Kemi’s knock”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “The first two minutes”; and “Check in, or close the file?”.
How you know they finished
The 11-question quiz mixes multiple choice and sequencing questions and returns to the opening story.
Roll it out with
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
- Worker Protection (Amendment of Equality Act 2010) Act 2023
- Employment Rights Act 1996 (as amended)
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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