Email Notification Settings
Configure automated email notifications
Overview
The LMS sends various email notifications to keep users informed about:
- New training assignments
- Upcoming deadlines
- Session bookings and reminders
- Certificate availability
- Manager reports
Types of Notifications
For Learners
| Notification | When Sent |
|---|---|
| Welcome Email | When account is created |
| New Training Assigned | When courses are assigned to them |
| Training Reminder | Before due dates (configurable) |
| Overdue Notification | When training becomes overdue |
| Session Booking Confirmation | When they book a session |
| Session Reminder | 24 hours before sessions |
| Session Cancellation | When a session is cancelled |
| Certificate Available | When a certificate is ready |
For Trainers
| Notification | When Sent |
|---|---|
| Session Assignment | When assigned to lead a session |
| Attendee Booking | When someone books their session |
| Session Reminder | Before their sessions |
| Weekly Roundup | Summary of upcoming sessions |
For Managers
| Notification | When Sent |
|---|---|
| Team Digest | Weekly/monthly team training summary |
| Overdue Alert | When team members have overdue training |
| New Starter | When a new team member joins |
Configuring Email Notifications
Accessing Settings
- Log in as an Admin
- Go to Admin → Settings
- Find the Email Notifications section
Available Settings
- Enable/Disable - Turn specific notifications on or off
- Timing - When reminders are sent
- Frequency - How often digests are sent
- Recipients - Who receives which notifications
Reminder Settings
Configure when training reminders are sent:
- Days before due date (e.g., 7, 3, 1 days before)
- Escalation for overdue training
- Maximum number of reminders
Email Templates
Emails are sent using your organisation's branding.
What's Included
- Organisation logo
- Consistent styling
- Clear call-to-action buttons
- Links to the LMS
Tip
Email templates can be customised by contacting support. We can help match your organisation's brand guidelines.
Best Practices
Don't Over-Notify
- Too many emails leads to email fatigue
- Important messages get ignored
- Balance helpfulness with volume
Appropriate Timing
- Send reminders during working hours
- Give enough notice for action
- Consider time zones for global organisations
Clear Subject Lines
- ✅ "Training Due: Fire Safety - Complete by Friday"
- ✅ "Session Reminder: Leadership Workshop Tomorrow"
- ❌ "Notification from LMS"
Troubleshooting
Users not receiving emails
- Check spam/junk folders
- Verify email addresses are correct
- Check notification settings are enabled
- Add sender to safe senders list
Too many emails
- Review reminder frequency settings
- Disable unnecessary notifications
- Consolidate into digest emails
Wrong information in emails
- Check user profile data
- Verify course/session details
- Contact support for template issues
Related Guides
- Team Management Dashboard - Manager email digests
- Calendar Sessions - Session notifications
- Assigning Courses - Assignment notifications