Inclusive Language: Words That Welcome
Included with TrainMeUK — no separate course purchase required.
Choose words that include people, ask when you’re not sure, and recover well when you get it wrong.
- Assign to
- All staff
- Duration
- 25 minutes
- Evidence
- 11-question quiz
- Your version
- Editable
What they will be able to do
- Explain how everyday words can include or exclude.
- Use simple alternatives for common phrases.
- Use people’s own names, pronouns and descriptions.
- Apologise and move on well when you get it wrong.
The course
- 01Why words matter
- 02Common swaps
- 03People’s own words
- 04Getting it wrong
The decision they practise
In the main activity, “Check Dan’s newsletter draft”, learners spot the red flags in a realistic document and see the effect of each choice. In “Leah pulls you up”, a face-to-face conversation, learners practise what to say and do when the other person pushes back. The wrong options are things a well-meaning person might genuinely say, and the feedback explains why each one is tempting. Short animations show “One word, more volunteers”; and “Rewriting Dan’s email”.
How you know they finished
The 11-question quiz mixes multiple choice and matching questions and returns to the opening story.
Relevant legislation and guidance
The course draws on these. Which ones apply depends on the organisation and the role. Finishing the course is a training record.
- Equality Act 2010
How this course is built
Interactive activity
Learners practise the decision in the course, including what to say when someone pushes back.
Edit it in the builder
On Growth and above, adapt the scenarios and wording to your own workplace, policies and reporting procedures.
A record they finished
The 11-question quiz closes the course, so you can show who completed it.
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TrainMeUK course library
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