What is a temp-staff account?

Contractors who register via an onboarding package become temp-staff users with a focused LMS experience: assigned training, risk assessments, certificates, and a compliance passport QR. They do not get full admin access.

When should I create someone as a normal learner instead?

Use Manage Users (or SSO/SCIM) for permanent employees and long-term staff who need the full learner experience and standard licensing. Use contractor packages for site and temporary workers on the contractor onboarding licence model.

Contractor Onboarding Packages vs Manually Creating Users

When to use onboarding packages and QR links instead of creating contractor users manually

The decision

Site contractors need the right training, certificates, and risk assessments before gate staff scan their passport QR. You can create each person in Manage Users, or share an onboarding package (URL / QR) so they enrol themselves as temp-staff against a fixed set of requirements.

Packages scale when many people arrive on short notice. Manual create suits a handful of known individuals or permanent staff.

Choose A when / Choose B when

Choose	When
Onboarding package + QR / link	Many contractors or agency workers; shared site requirements; self-enrolment at induction; contractors and temporary workers using the contractor onboarding licence model
Manage Users / SSO / SCIM	Permanent employees, long-term staff, or a tiny number of named people you already know
Package + apply updates later	Requirements change mid-season — update the package and push changes to existing contractors from Contractor management

Tip

Build requirements once (courses, certificates, risk assessments) in the package wizard — Basics → Build requirements → Review — then reuse the same QR across arrivals.

Common mistakes

Creating dozens of contractors manually in Manage Users when a package would allow self-service enrolment
Sharing a package QR without setting max uses or link expiry on high-turnover sites
Skipping the contractor-facing journey docs — share For Learners & Contractors with agencies

Recommended setup

Confirm sites and compliance rules exist (Site Management Overview)
Create the package in Contractor Management
Share URL or QR; test one enrolment end-to-end
Train gate staff on Compliance Scanner and passport outcomes

Related guides

Contractor Management — packages, QR, temp-staff
For Learners & Contractors — public onboarding and passport QR
Creating Users (Individual) — when manual create is better
Billing & Licences — how temp-staff may be billed