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General SettingsEmail Notifications & Power AutomateBrandingTeams IntegrationCompliance Settings & FrameworksData ProtectionBilling & LicencesCourse SurveysAdding External CertificatesLearner VerifyWhen to Use Learner Verify for Identity ChecksTroubleshooting Email Delivery
HelpSettings & ConfigurationBranding

Branding

Company name, logo, and favicon shown in the app and emails

Overview

The Branding tab lets you replace TrainMeUK defaults with your organisation's identity. Whitelabelling is opt-in — if you leave a field blank, the TrainMeUK default is used.

You can configure:

  • Company Name — shown in the sidebar, mobile header, and email subject lines / headers
  • Logo — shown in the sidebar, mobile header, and branded emails
  • Favicon — the small icon in the browser tab when users access the LMS

Who can access this tab?

Branding requires the canManageSystemSettings permission. Changes apply to all users in your organisation once saved.

Where branding appears

AssetIn the appIn emails
Company NameSidebar and mobile headerSubject lines and email headers
LogoSidebar and mobile headerHeader area of notification emails
FaviconBrowser tab iconNot used in emails

The page includes a Sidebar preview so you can check how your logo and company name look against the dark navigation bar. An email preview carousel shows how common notification templates render with your branding.

Step-by-step

1

Open the Branding tab

  1. Log in as an admin with system settings access
  2. Go to Admin → System Settings
  3. Select the Branding tab (paint brush icon)
2

Set your Company Name

Enter your organisation name in the Company Name field. This replaces "TrainMeUK" in the sidebar, mobile header, and email subject lines / headers.

3

Upload your Logo

Click Click to upload in the Logo section (or drag and drop). Accepted formats: PNG, JPG, or SVG up to 2MB. Square images work best. A preview appears below the upload area.

4

Upload your Favicon

Upload an ICO, PNG, or JPG file up to 2MB in the Favicon section. This updates the icon shown in users' browser tabs.

5

Save Settings

Click Save Settings. Branding updates across the app immediately after a successful save. Check the sidebar preview and email preview carousel to confirm the result.

Tip

Use a logo with a transparent background if your brand mark is not square. Keep file sizes small for faster loading on mobile devices.

Reset to Defaults

Click Reset to Defaults to clear your company name, logo, and favicon and restore TrainMeUK branding. You can also clear individual assets by saving with empty values.

Resetting does not affect training content, user accounts, or notification settings — only visual branding.

Troubleshooting

Logo looks stretched or blurry

Upload a higher-resolution square PNG or SVG. Avoid very wide logos — the sidebar displays a compact icon-sized area.

Favicon did not update in my browser

Browsers cache favicons aggressively. Hard-refresh the page or clear the browser cache, then reload the LMS.

Emails still show old branding

Confirm you clicked Save Settings. New emails sent after the save use updated branding; emails already delivered cannot be changed.

Related Guides

  • Email Notifications — emails use your logo and company name
  • General Settings — other System Settings on the General tab
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