When to Use Learner Verify for Identity Checks
Decide when identity verification and Approvals review are worth enabling for a course
The decision
Note
Learner Verify strengthens confidence that the assigned learner completed the training themselves. Failed or unclear checks land in Approvals for a human decision.
The trade-off is friction: learners need a camera, consent, and sometimes a wait for review. Enable it where that cost is justified — not as a default on every e-learning module.
Choose A when / Choose B when
| Choose | When |
|---|---|
| Enable Learner Verify on the course | High-stakes or regulated topics; auditors ask who really completed; risk of someone else finishing for the learner |
| Leave Verify off | Low-risk awareness courses, short refreshers, or when you cannot staff an Approvals queue |
| Verify + clear Approvals ownership | You enable Verify and nominate who reviews Approvals (admins / managers with access) so learners are not stuck |
Tip
Learner Verify is not a substitute for assignment, due dates, or mandatory flags. It sits on top of a course that people are already required to complete.
Common mistakes
- Turning Verify on for every catalog course and overwhelming Approvals
- Enabling Verify without anyone monitoring Approvals — learners wait indefinitely
- Expecting Verify alone to prove competence — content quality and assessment still matter
Recommended setup
- Pick a short list of high-stakes courses (not the whole catalog)
- Follow Learner Verify to enable the feature and per-course requirement
- Confirm who opens Approvals (and optionally Admin Approvals)
- Pilot on one course, then expand
Related guides
- Learner Verify — setup and Approvals workflow
- Adding External Certificates — similar Approvals pattern for evidence
- Assigning Courses — ensure the course is required first