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Getting StartedYour Training DashboardBooking SessionsDownloading CertificatesLearner TroubleshootingTroubleshooting Login & Welcome EmailTroubleshooting Courses & Progress
Getting StartedYour Training DashboardBooking SessionsDownloading CertificatesLearner TroubleshootingTroubleshooting Login & Welcome EmailTroubleshooting Courses & Progress
HelpFor LearnersLearner Troubleshooting

Learner Troubleshooting

Fix common learner issues: login, missing courses, progress, and certificates

What is going wrong?

  • I cannot log in / I did not get a welcome email
  • My course is missing, will not open, or progress will not complete
  • How do I download a certificate?
  • Getting started as a learner

Still stuck?

Contact your organisation's training admin first. If they escalate to TrainMeUK support, include your email, organisation name, and a screenshot of the error.
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Downloading Certificates

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Troubleshooting Login & Welcome Email

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