For Learners
Guides for end users taking training
These guides are for people taking training — finding assigned courses, booking sessions, and downloading certificates. If something is missing or broken, start with the learner troubleshooting hub; many issues need an admin to check Active status, assignments, or Notifications toggles. Admins should share these links rather than paraphrasing UI labels.
Start here
Learner troubleshooting hubPick the symptom: login, missing course, or progress.
What are you trying to do?
- Get started as a learner
First sign-in and orientation.
- Use the training dashboard
Find assigned learning.
- Book a session
Instructor-led training slots.
- Download certificates
After successful completion.
- Cannot log in / no welcome email
Account status and welcome email checks.
- Course missing or progress stuck
Assignment and SCORM completion checks.
Key concepts
- Inactive accounts cannot sign in until an admin clicks Enable.
- Missing courses are usually assignment or visibility — not a broken player.
- Welcome emails are controlled by System Settings → Notifications → Welcome Emails.
Related categories
- User Management — Admin account fixes
- Assignments & Groups — Why a course was assigned
- Settings — Email delivery troubleshooting
All guides
Getting Started
A guide for learners on using the LMS, including assigned external certificate evidence uploads
Your Training Dashboard
Navigate and use your learner dashboard
Booking Sessions
How to book instructor-led training sessions
Downloading Certificates
Download your training completion certificates
Learner Troubleshooting
Fix common learner issues: login, missing courses, progress, and certificates
Troubleshooting Login & Welcome Email
What to try when you cannot sign in or did not receive a welcome email
Troubleshooting Courses & Progress
When a course is missing, will not open, or progress does not save or complete